Reaching Ever Higher           Customer Service is one of the most critical functions of our organization. High emphasis is placed on not only meeting, but also exceeding customer expectations. Having the player as one of our focal points for objectives and activities, we would be unable to operate effectively without listening to you, our community. We see customer service as not only a focal point, but also a pivot point to all of our aspirations and goals, Community and Company! Norseman's Customer Service Department has three main goals: Know and understand the customer's expectations Meet the customer's expectations Exceed the customer's expectations           Norseman believes that by meeting these three requirements we will always remain a first class organization and a profitable company. Server Status Despothes' Grove up The Mists - Test up Mabon's Observatory down Categories Customer Support Use this form to contact Customer Service regarding in-game disciplinary action, unauthorized use of your account, billing issues, or player policy questions. Community Support Use this form to contact Community Relations and Customer Service regarding disciplinary action taken on the message boards or for problems accessing the message boards. (If you are unsure what form you need on this list, you can submit this form for guidance to the right department.) Technical Support Use this form to contact Technical Support if you have any problem with your Realm Online software or problems connecting to the server. Bug Report Use this form to report a game bug to Technical Support. Suggestions Form Use this form to submit a suggestion to the Realm Online Team. Character Transfer Use this form to transfer a character from one account to another. Character Rename Use this form to submit a name change request for one of your current characters. CS FAQ Answers to the most often asked customer service enquiries, if you cannot find an answer here, email cs@realmserver.com Tech Support FAQ Answers to the most common technical problems, if you cannot find an answer here, email ts@realmserver.com Information Security Protecting your computer. Out of Handles What does this mean? Software License Software License Agreement. Terms of Service Terms of Service Agreement. Customer Code of Conduct Code of Conduct. Account Security Security Agreement. Disciplinary Code Disciplinary Code. Privacy Policy Norseman Games Privacy Policy. Character Naming Policy What can I name my character? URL Policy What is a URL? About Us | Privacy Policy ©2007 Norseman Games, LLC. “Norseman Games” and associated logo are trademarks or registered trademarks of Norseman Games, LLC. PHP-Nuke Copyright © 2005 by Francisco Burzi. This is free software, and you may redistribute it under the GPL. PHP-Nuke comes with absolutely no warranty, for details, see the license. Page Generation: 5.53 Seconds