Please remember to exercise caution when visiting any web address given to you; especially from someone you do not know. There seems to be a recent increase in the passing out of unsafe URLs containing trojans, keyloggers, etc. They can even be disguised. For example, someone could offer to show your a picture or some other seemingly innocent content.
Steps you can take to protect yourself:
Make sure that you have some active form of at least anti-virus software running on your computer when you browse the web at all times.
Keep your Windows, virus, and spyware software are all up to date.
Do not visit any website ending in ".exe" from anyone you do not know and trust.
Steps to take if you encounter any website given to you while playing "The Realm" that is identified as harmful by any program or which contains offensive content:
/report playername URL and/or a copy of the warning you received from your software. (/report includes /t conversations)
/t a Sentinel. Give them the name of the player that gave you the address and let them know you have reported it.
If the problem is not contained by your software, disconnect your computer from the internet and scan it fully to make sure the problem is completely resolved before reconnecting to the internet.
Note: Macros and other third party programs (such as speedhacks) to aid in game play are against the Customer Code of Conduct and their use will result in disciplinary action.
Be advised that macros for "The Realm" have been offered which are said to provide "auto-hunt", i.e. permit your character to hunt and gain experience without your attendance. They have been found to steal account login/password information. Therefore, not only will you face disciplinary action for this, but you also compromise the security of your computer/account.
Remember: No member of the Norseman Games staff will ever ask for your account password.
Warning for ICQ / AIM Users
Back Orifice - There have been reports of individuals trying to send a Back Orifice virus in the form of a JPG file through instant messenger programs such as ICQ and AIM.
Never accept files from anyone you do not know and trust well.
For more information to detect and clean Trojan\Back Orifice viri please visit these websites:
ZoneAlarm: http://www.zonelabs.com/AOL Users using ZoneAlarm: When installing the program the Internet Security defaults to "High". For AOL users to be able to successfully use this program and run The Realm Online you will need to use the Security section of ZoneAlarm and change the Internet Security to 'Medium'. This change should permit the game to run without interference.
NOTE: We do not endorse any specific product as being better than another. We offer these options for your information only.
Issues involving stolen or compromised accounts, and/or accounts that have been transferred from one player to another in violation of the User Agreement-and the time it takes to investigate and attempt to resolve them-greatly detract from the time that NORSEMAN's customer support staff have to provide quality customer service. Accordingly, NORSEMAN must remind all customers that:
Account security-whether it be password protection, running virus checks, disabling file sharing, or any other element of making sure accounts are not stolen or compromised-is the sole responsibility of the account Subscriber.
The Subscriber is responsible for all use of the account to which they subscribe. The consequences of misuse of any account by any individual will be attributed to the Subscriber and the Subscriber will be held liable for all actions undertaken while accessing the account.
Any and all stolen and/or compromised accounts that are reported to NORSEMAN may be suspended in order to conduct an investigation.
Characters, experience, and/or items lost due to account security issues, server malfunctions, hacking or other third party actions, or connectivity issues will not be reimbursed.
Any customer found to be involved in an account theft may have any and all of his/her accounts disabled and the individual banned from The Realm Online. This includes accounts found to have knowingly received items stolen from a compromised account. Prior to taking any action against accounts reported as compromised, we will conduct a thorough review of the accounts and determine, at our sole discretion, the appropriate course of action. Accounts will only face disciplinary action based on information gathered through our investigation and not as a result of external allegations.
NORSEMAN will never ask for your password at any time, not in-game, not by telephone, and not in e-mail. Do not disclose your password to anyone, even if you believe the request comes from an authorized Norseman representative.